HomeServicesSectorsPortfolioAutomationsBook a free call →
Sector — E-Commerce

Store operations.
Automated. Scaled.

Order processing, inventory sync, abandoned cart recovery, and customer support — fully automated so your team focuses on growth, not admin.

2hr
Order fulfilment
time
0
Oversell
incidents
4x
Abandoned cart
recovery
24/7
Support
coverage
The real problems

Why e-commerce stores lose revenue — and how to stop it.

The same four operational failures bleed margin from every online store at scale. Here's what changes when we automate them.

01
Manual order processingFrom 2 hours to instant

Every order requires manual entry into the fulfilment system, warehouse notification, courier booking, and tracking link generation. Two hours of admin per order at scale. Errors cause incorrect shipments. Customers chase status updates by email.

Order processing time
Before1–2 hours
After< 5 minutes
Order error rate
Before4–8%
After< 0.3%
02
Inventory out-of-syncReal-time across all channels

Your Shopify, Amazon, Noon, and wholesale channels all show different stock levels. Oversells happen weekly. Refunds erode margin. Customers leave bad reviews. Manual reconciliation every morning consumes hours of stock team time.

Inventory sync lag
Before2–8 hours
AfterReal-time
Oversell incidents/month
Before8–15
After0
03
Abandoned cart revenue loss4x recovery rate

70% of carts are abandoned. Without an automated recovery sequence, that revenue is permanently lost. Manual follow-up is impossible at volume. A three-touch recovery sequence running automatically recovers an average of 12% of abandoned cart value.

Cart abandonment recovery rate
Before3%
After12%
Recovery revenue/month
BeforeAED 4,000
AfterAED 18,000
04
Customer support overload80% tickets auto-resolved

Order status, tracking, return requests, and product FAQs answered manually by a small support team. Response times slip to 24+ hours. One-star reviews follow. The same 15 questions answered a hundred times a week by humans who should be doing something else.

Support response time
Before12–24 hours
After< 5 minutes
Tickets requiring human agent
Before100%
After20%
What we build

From order received to customer delighted — automated.

We handle the full operations stack: instant fulfilment, multi-channel inventory sync, abandoned cart recovery, AI customer support, and live performance reporting — all custom-built for your store.

Order Fulfilment Automation

Every order triggers instant fulfilment: warehouse pick list, courier booking, tracking link generation, and customer notification — all without a human touch.

  • Order received → warehouse pick list generated in seconds
  • Courier API booked with optimal carrier selection
  • Tracking link sent to customer automatically
  • Order status updates pushed to customer at each milestone
n8nCourier APIShopifyAutomation
How it works
Shopify order
Amazon order
Noon order
Fulfilment Automation Engine
Warehouse pick list
Courier booking
Tracking notification
2hr
Order fulfilment time
0
Oversell incidents
4x
Cart recovery rate
24/7
Support coverage
Free estimate

What could automation save
your e-commerce store?

Calculate your estimated 12-month impact — ops hours saved, revenue recovered, and ROI.

Your business profile
BUSINESS MODEL
INDUSTRY
Team size8 people
Manual/admin hours per person/week15 hrs
Average annual salary$60K
Current lead response time
3K
Hours saved / year
$103K
Labour cost saved
$60K
Revenue recovered
581%
Estimated 12mo ROI
12-MONTH PROJECTION
InvestmentSavingsRevenueROI
Estimates based on industry benchmarks. Actual results vary by business complexity and implementation scope.
Case study

Desert Rose Fashion · Dubai

Fashion Retail · Multi-Channel
The Problem

A Dubai-based fashion brand selling across Shopify, Amazon UAE, and Noon. Orders processed manually by a 3-person ops team taking 90 minutes each. Inventory oversells happened 10–12 times per month. Cart abandonment recovery was manual and inconsistent. Support response times averaged 18 hours.

What We Built

End-to-end order fulfilment automation with courier API integration, real-time inventory sync across Shopify, Amazon, and Noon, a three-touch abandoned cart recovery sequence via email and WhatsApp, and an AI customer support layer handling order status, tracking, and returns.

The Result

Order processing time reduced from 90 minutes to under 5 minutes. Zero oversell incidents since deployment. Abandoned cart revenue recovery increased by 4x. Support response time dropped to under 5 minutes. The ops team now manages 3x the order volume with the same headcount.

−85min
Per order saved
0
Oversells
4x
Cart recovery
See it in action

This is what your business
looks like on autopilot.

Click each stage to explore the system in real time. Every metric is live.

01
Lead Capture
02
AI Qualification
03
Smart Dispatch
04
Outreach
05
CRM & Reports
CAPTURE CHANNELS ACTIVE
Bayut
2820%
PropertyFinder
2215%
Dubizzle
1813%
Web Form
1511%
WhatsApp Direct
1913%
Instagram DM
118%
Facebook Lead Ad
96%
LinkedIn InMail
75%
Email Enquiry
86%
Phone (AI)
54%
TOTAL LEADS TODAY142
LIVE METRICS
142
Leads today
94%
Qualification rate
10
Sources
0
Missed
ACTIVITY FEED LIVE
New lead via BayutAhmed M. · AED 3.5M budget
2s ago
WhatsApp direct enquirySarah K. · Villa search · Dubai Hills
18s ago
Facebook Lead Ad capturedMarco B. · Investment query
1m ago
Client results

What our clients say.

Tergo built our entire lead automation system in 3 weeks. Response times went from 4 hours to under 2 minutes. Our agents now handle 40% more enquiries with the same headcount.

AA
Ahmed Al-Rashidi
CEO, Bayut Premium

The IoT alert system they built for our greenhouses has saved us from three critical failures in six months. Real-time notifications to the right people, every time.

IP
Ion Popescu
Operations Director, Agri Novatex

Francesco architected our entire tech stack as fractional CTO. He thinks like a founder, not a consultant. We shipped our MVP 6 weeks ahead of schedule.

PS
Priya Sharma
Founder, PropTech Startup

Our Monday morning KPI reports used to take the team 6 hours. Now they arrive automatically at 7am with zero manual work. Absolute game changer.

MB
Marco Bianchi
COO, Hospitality Group

The client onboarding automation they built turned a 2-day manual process into a 15-minute automated flow. Our clients love the experience and our team loves the time back.

SM
Sarah Mitchell
Managing Partner, Advisory Firm

Ready to talk?

Tell us what you're working on.

Ready to scale your store
without scaling your team?

Book a free discovery call. We'll show you exactly how much revenue your current operations are leaving on the table — and how fast we can automate it.

Layla
Online — typically replies in seconds
Hi! I'm Layla, Tergo's AI assistant. How can I help you today?
10:50 AM