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Sector — Travel & Hospitality

Guest experience.
Fully automated.

Booking flows, guest communications, review responses, and revenue dashboards — all running without your team lifting a finger.

99.9%
System uptime
12k+
Tasks automated per month
2hr
Review response time
0
Double bookings
The real problems

Why hospitality operations stay manual — and shouldn't.

The same four pain points cost hospitality businesses thousands of hours and lost reviews every year. Here's what changes after we automate them.

01
Manual guest communicationsFrom 6h delay to instant

Confirmation emails, pre-arrival instructions, upsell messages, and post-stay follow-ups written and sent manually — hours of staff time every day, inconsistent quality, and frequent delays that cost you reviews.

Time to first guest message
Before2–6 hours
AfterInstant
Guest comms consistency
Before62%
After100%
02
Review response gaps<2 hours on all platforms

Every unanswered review is a missed marketing opportunity. Manual responses take days — or never happen at all. Your TripAdvisor and Google scores quietly drop while competitors respond within hours.

Average review response time
Before3–7 days
After< 2 hrs
Review response rate
Before34%
After100%
03
No live revenue visibility6h/week reclaimed on reporting

RevPAR, ADR, occupancy, and channel attribution assembled manually from five different systems every week. 6 hours of management time. Delivered Monday, stale by Wednesday. Decisions made on week-old data.

Weekly report assembly
Before6h manual
After0 min
Data freshness
Before5–7 days old
AfterReal-time
04
Channel fragmentation0 double bookings

Booking.com, Expedia, Airbnb, and your direct booking engine all managed separately. Availability updated manually. Double bookings happen. Pricing drifts out of sync. Channel managers that actually work fix all of this.

Inventory update lag
Before2–8 hours
AfterReal-time
Double booking incidents
Before3–8/month
After0
What we build

From first booking to five-star review — automated.

We handle the full guest journey stack: confirmation flows, AI comms, review automation, channel sync, and revenue reporting — all custom-built for your operation.

Booking Confirmation Flow

Every booking triggers an instant multi-channel confirmation with upsell sequences and pre-arrival packs — personalised, branded, automated.

  • Instant confirmation across email, SMS, WhatsApp
  • Upsell sequences triggered 7 days, 3 days, day-of
  • Pre-arrival pack with check-in instructions and local tips
  • Post-stay follow-up and review request on day 2
n8nWhatsAppEmailSMS
How it works
Booking.com
Expedia
Direct
Booking Confirmation Engine
Instant confirmation
Upsell sequence
Pre-arrival pack
99.9%
System uptime across clients
12k+
Tasks automated per month
<2hr
Review response time
0
Double bookings
Free estimate

What could automation save
your hospitality operation?

Calculate your estimated 12-month impact — guest hours saved, revenue recovered, ROI.

Your business profile
BUSINESS MODEL
INDUSTRY
Team size8 people
Manual/admin hours per person/week15 hrs
Average annual salary$60K
Current lead response time
4K
Hours saved / year
$135K
Labour cost saved
$113K
Revenue recovered
932%
Estimated 12mo ROI
12-MONTH PROJECTION
InvestmentSavingsRevenueROI
Estimates based on industry benchmarks. Actual results vary by business complexity and implementation scope.
Case study

Ranjet Aviation · Dubai

Private Aviation · Charter Operations
The Problem

A Dubai-based private jet charter company managing bookings, crew scheduling, maintenance tracking, and client communications entirely manually. Each booking required 40+ minutes of back-and-forth coordination.

What We Built

Custom booking and fleet management system: real-time aircraft availability, multi-currency pricing, automated confirmation flows, crew scheduling, and client communication sequences — built in 6 weeks.

The Result

100% of manual booking coordination eliminated. Booking time reduced from 40 minutes to under 4. Client satisfaction scores improved immediately. System has run at 99.9% uptime since launch.

< 4min
Booking time
0
Manual steps
99.9%
Uptime
See it in action

This is what your business
looks like on autopilot.

Click each stage to explore the system in real time. Every metric is live.

01
Lead Capture
02
AI Qualification
03
Smart Dispatch
04
Outreach
05
CRM & Reports
CAPTURE CHANNELS ACTIVE
Bayut
2820%
PropertyFinder
2215%
Dubizzle
1813%
Web Form
1511%
WhatsApp Direct
1913%
Instagram DM
118%
Facebook Lead Ad
96%
LinkedIn InMail
75%
Email Enquiry
86%
Phone (AI)
54%
TOTAL LEADS TODAY142
LIVE METRICS
142
Leads today
94%
Qualification rate
10
Sources
0
Missed
ACTIVITY FEED LIVE
New lead via BayutAhmed M. · AED 3.5M budget
2s ago
WhatsApp direct enquirySarah K. · Villa search · Dubai Hills
18s ago
Facebook Lead Ad capturedMarco B. · Investment query
1m ago
Client results

What our clients say.

Tergo built our entire lead automation system in 3 weeks. Response times went from 4 hours to under 2 minutes. Our agents now handle 40% more enquiries with the same headcount.

AA
Ahmed Al-Rashidi
CEO, Bayut Premium

The IoT alert system they built for our greenhouses has saved us from three critical failures in six months. Real-time notifications to the right people, every time.

IP
Ion Popescu
Operations Director, Agri Novatex

Francesco architected our entire tech stack as fractional CTO. He thinks like a founder, not a consultant. We shipped our MVP 6 weeks ahead of schedule.

PS
Priya Sharma
Founder, PropTech Startup

Our Monday morning KPI reports used to take the team 6 hours. Now they arrive automatically at 7am with zero manual work. Absolute game changer.

MB
Marco Bianchi
COO, Hospitality Group

The client onboarding automation they built turned a 2-day manual process into a 15-minute automated flow. Our clients love the experience and our team loves the time back.

SM
Sarah Mitchell
Managing Partner, Advisory Firm

Ready to talk?

Tell us what you're working on.

Ready to automate your
guest journey?

Book a free discovery call. We'll show you what a modern automated hospitality operation looks like — and how fast we can get you there.

Layla
Online — typically replies in seconds
Hi! I'm Layla, Tergo's AI assistant. How can I help you today?
10:46 AM