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Sector — Healthcare

Patient operations.
Streamlined. Automated.

Appointment booking, patient intake, follow-up care, and billing automation — so your clinical team spends time on patients, not paperwork.

Book a discovery call →See case studies
3min
Appointment booking time
−15%
No-show rate reduction
100%
Follow-up coverage
4x
Faster claims processing
The real problems

Why healthcare operations stay manual — and shouldn't.

The same four pain points cost clinics thousands of hours and lost patients every year. Here's what changes after we automate them.

01
Manual appointment scheduling3-minute self-serve booking

Phone-based appointment booking ties up reception staff for hours each day. Patients wait on hold. No-shows happen because reminders are sent manually — or not at all. Cancelled slots go unfilled because there is no automated waitlist.

Booking time for patient
Before8–15 min on hold
After< 3 min self-serve
No-show rate
Before22%
After< 7%
02
Paper-based patient intakeDigital intake in 5 minutes

Patients fill paper forms on arrival. Receptionists re-type data into the system. Information is lost, misread, or incomplete. The clinician spends the first 10 minutes of every consultation reviewing a half-empty record.

Intake form completion time
Before15–20 min on arrival
After5 min before visit
Data entry errors per patient
Before2–4
After0
03
Follow-up care gaps100% follow-up coverage

Post-visit follow-up, medication reminders, test result notifications, and recall sequences all depend on staff remembering to send them. Most fall through the cracks. Patients disengage. Chronic conditions deteriorate. Revenue per patient drops.

Follow-up completion rate
Before38%
After100%
Patient re-engagement rate
Before41%
After78%
04
Manual billing and insurance claims4x faster claims processing

Insurance claims filed manually with frequent coding errors. Rejections require manual resubmission. Self-pay invoices chased by phone. Average collection time runs 60+ days. Admin staff spend more time on billing than patients do with clinicians.

Claims processing time
Before5–7 days
After< 24 hours
First-pass rejection rate
Before18%
After< 3%
What we build

From first booking to final claim — automated.

We handle the full patient operations stack: online scheduling, digital intake, care follow-up, billing automation, and clinical dashboards — all custom-built for your clinic.

Online Appointment System

24/7 self-serve booking with intelligent scheduling, automated reminders, and a waitlist engine that fills every cancelled slot.

  • Patient self-books online in under 3 minutes
  • SMS, WhatsApp, and email reminders at 48h, 24h, and 2h before
  • Automated waitlist fills cancellations instantly
  • Two-way reschedule and cancellation links in every reminder
n8nWhatsAppSMSCalendar API
How it works
Patient request
Cancellation
Waitlist
↓
Appointment Scheduling Engine
↓
Confirmed booking
Reminder sequence
Slot fill
<3min
Appointment booking time
−15%
No-show rate reduction
100%
Follow-up coverage
4x
Faster claims processing
Free estimate

What could automation save
your clinic?

Calculate your estimated 12-month impact — admin hours saved, no-shows reduced, revenue recovered.

Your business profile
BUSINESS MODEL
INDUSTRY
Team size8 people
Manual/admin hours per person/week15 hrs
Average annual salary$60K
Current lead response time
4K
Hours saved / year
$109K
Labour cost saved
$97K
Revenue recovered
756%
Estimated 12mo ROI
12-MONTH PROJECTION
InvestmentSavingsRevenueROI
Estimates based on industry benchmarks. Actual results vary by business complexity and implementation scope.
Get my free estimate →
Case study

Vitalis Medical Centre · Dubai

Private Clinic · Multi-Specialty
The Problem

A Dubai multi-specialty private clinic with 8 clinicians. Phone-based booking tied up two receptionists full-time. No-show rate was 23%. Post-visit follow-up was ad hoc. Insurance claims had an 18% first-pass rejection rate, with resubmissions handled manually over days.

What We Built

Online self-serve booking with automated multi-channel reminders and a waitlist engine, digital pre-visit intake forms integrated with the clinical system, automated post-visit and care follow-up sequences, and an insurance claims automation layer with rejection handling.

The Result

No-show rate dropped from 23% to 6%. Reception admin time reduced by 60%. Follow-up completion rate reached 100%. Insurance claim rejection rate dropped from 18% to 2.4%, reducing collection time by 22 days on average.

−17%
No-show reduction
100%
Follow-up coverage
−22d
Collection time
See it in action

This is what your business
looks like on autopilot.

Click each stage to explore the system in real time. Every metric is live.

01
Lead Capture
02
AI Qualification
03
Smart Dispatch
04
Outreach
05
CRM & Reports
CAPTURE CHANNELS ACTIVE
Bayut
2820%
PropertyFinder
2215%
Dubizzle
1813%
Web Form
1511%
WhatsApp Direct
1913%
Instagram DM
118%
Facebook Lead Ad
96%
LinkedIn InMail
75%
Email Enquiry
86%
Phone (AI)
54%
TOTAL LEADS TODAY142
LIVE METRICS
142
Leads today
94%
Qualification rate
10
Sources
0
Missed
ACTIVITY FEED LIVE
New lead via BayutAhmed M. · AED 3.5M budget
2s ago
WhatsApp direct enquirySarah K. · Villa search · Dubai Hills
18s ago
Facebook Lead Ad capturedMarco B. · Investment query
1m ago
Automate my business →How it works
Client results

What our clients say.

“

Tergo built our entire lead automation system in 3 weeks. Response times went from 4 hours to under 2 minutes. Our agents now handle 40% more enquiries with the same headcount.

AA
Ahmed Al-Rashidi
CEO, Bayut Premium
“

The IoT alert system they built for our greenhouses has saved us from three critical failures in six months. Real-time notifications to the right people, every time.

IP
Ion Popescu
Operations Director, Agri Novatex
“

Francesco architected our entire tech stack as fractional CTO. He thinks like a founder, not a consultant. We shipped our MVP 6 weeks ahead of schedule.

PS
Priya Sharma
Founder, PropTech Startup
“

Our Monday morning KPI reports used to take the team 6 hours. Now they arrive automatically at 7am with zero manual work. Absolute game changer.

MB
Marco Bianchi
COO, Hospitality Group
“

The client onboarding automation they built turned a 2-day manual process into a 15-minute automated flow. Our clients love the experience and our team loves the time back.

SM
Sarah Mitchell
Managing Partner, Advisory Firm

Ready to talk?

Tell us what you're working on.

Ready to automate your clinic
operations end to end?

Book a free discovery call. We'll show you how quickly we can reduce no-shows, eliminate intake paperwork, and accelerate your revenue cycle.

Book a free call →hello@tergomedia.com
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