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Sector — Logistics

Logistics operations.
Tracked. Automated.

Shipment tracking, customer notifications, proof of delivery, and dispatch coordination — all automated so your ops team focuses on exceptions, not status updates.

Book a discovery call →See case studies
Real-time
Shipment
visibility
0
Manual
status calls
98%
On-time
delivery rate
6h
Weekly ops
time saved
The real problems

Why logistics operations lose time — and how to stop it.

The same four operational failures drain hours and erode margins across every logistics operation. Here's what changes when we automate them.

01
No real-time shipment visibilityLive tracking for every shipment

Customers and internal teams chase shipment status by phone and email. Dispatchers pull up carrier portals manually to check each consignment. Exceptions — delays, failures, address issues — are discovered hours after they happen, when it is too late to intervene.

Time to detect shipment exception
Before4–12 hours
After< 15 minutes
Status update calls per day
Before40–80
After0
02
Manual customer notificationsAutomated at every milestone

Proof of shipment, out-for-delivery alerts, and delivery confirmations sent manually — when someone remembers. Customers call to ask where their goods are. Drivers take unproductive calls mid-route. Your NPS score suffers for what is ultimately a communication problem.

Customer notification coverage
Before45%
After100%
Inbound status calls/day
Before50–90
After< 5
03
Paper-based proof of deliveryDigital POD in 60 seconds

Paper PODs collected on route, returned to depot, and manually scanned or re-entered into the system. One lost document means a billing dispute that can stall payment for weeks. Customers cannot self-serve delivery confirmation. Invoice queries pile up.

POD processing time
Before1–3 days
After< 60 seconds
POD-related billing disputes
Before8–12/month
After0
04
Inefficient dispatch coordinationAutomated route and crew allocation

Dispatch decisions made manually each morning based on experience and a spreadsheet. Drivers not allocated optimally. Last-minute jobs require phone calls to reassign. Vehicle utilisation averages 63%. Fuel costs run above industry benchmarks.

Vehicle utilisation rate
Before63%
After84%
Dispatch coordination time
Before2–3 hours daily
After< 30 min
What we build

From dispatch to delivery — automated end to end.

We handle the full ops stack: real-time tracking, automated customer notifications, digital POD capture, intelligent dispatch, and live KPI reporting — all custom-built for your operation.

Shipment Tracking Automation

Real-time shipment visibility pulling from all carrier APIs — with automated exception detection and escalation the moment a delay or failure is identified.

  • Live tracking data aggregated from all carriers in one view
  • Exception detection triggers alert within 15 minutes of event
  • Proactive customer notification sent before they need to ask
  • Exception dashboard shows all at-risk shipments in real time
Carrier APIn8nWebhookAutomation
How it works
Carrier API
Driver app
Warehouse scan
↓
Tracking Aggregation Engine
↓
Live dashboard
Exception alert
Customer notification
Real-time
Shipment visibility
0
Manual status calls
98%
On-time delivery rate
6h
Weekly ops time saved
Free estimate

What could automation save
your logistics operation?

Calculate your estimated 12-month impact — ops hours saved, on-time delivery improvement, and ROI.

Your business profile
BUSINESS MODEL
INDUSTRY
Team size8 people
Manual/admin hours per person/week15 hrs
Average annual salary$60K
Current lead response time
4K
Hours saved / year
$131K
Labour cost saved
$103K
Revenue recovered
877%
Estimated 12mo ROI
12-MONTH PROJECTION
InvestmentSavingsRevenueROI
Estimates based on industry benchmarks. Actual results vary by business complexity and implementation scope.
Get my free estimate →
Case study

Gulf Freight Solutions · Dubai

Freight & Last-Mile Delivery
The Problem

A Dubai-based freight and last-mile delivery company handling 200+ consignments per day. Shipment status tracked manually across 4 carrier portals. Customers made 60+ inbound status calls daily. Paper PODs returned to depot and re-entered taking 1–3 days. Dispatch took 2.5 hours every morning.

What We Built

Unified carrier tracking dashboard with real-time exception detection, automated customer notification sequences at every delivery milestone via WhatsApp and SMS, digital POD capture on driver mobile with automatic back-office sync, and an intelligent dispatch and route optimisation layer.

The Result

Customer inbound calls dropped from 60+ per day to under 5. POD processing time reduced from up to 3 days to under 60 seconds. Dispatch time cut from 2.5 hours to 25 minutes. Vehicle utilisation improved from 64% to 86%. On-time delivery rate improved from 81% to 98%.

−95%
Status calls
60sec
POD processing
98%
On-time delivery
See it in action

This is what your business
looks like on autopilot.

Click each stage to explore the system in real time. Every metric is live.

01
Lead Capture
02
AI Qualification
03
Smart Dispatch
04
Outreach
05
CRM & Reports
CAPTURE CHANNELS ACTIVE
Bayut
2820%
PropertyFinder
2215%
Dubizzle
1813%
Web Form
1511%
WhatsApp Direct
1913%
Instagram DM
118%
Facebook Lead Ad
96%
LinkedIn InMail
75%
Email Enquiry
86%
Phone (AI)
54%
TOTAL LEADS TODAY142
LIVE METRICS
142
Leads today
94%
Qualification rate
10
Sources
0
Missed
ACTIVITY FEED LIVE
New lead via BayutAhmed M. · AED 3.5M budget
2s ago
WhatsApp direct enquirySarah K. · Villa search · Dubai Hills
18s ago
Facebook Lead Ad capturedMarco B. · Investment query
1m ago
Automate my business →How it works
Client results

What our clients say.

“

Tergo built our entire lead automation system in 3 weeks. Response times went from 4 hours to under 2 minutes. Our agents now handle 40% more enquiries with the same headcount.

AA
Ahmed Al-Rashidi
CEO, Bayut Premium
“

The IoT alert system they built for our greenhouses has saved us from three critical failures in six months. Real-time notifications to the right people, every time.

IP
Ion Popescu
Operations Director, Agri Novatex
“

Francesco architected our entire tech stack as fractional CTO. He thinks like a founder, not a consultant. We shipped our MVP 6 weeks ahead of schedule.

PS
Priya Sharma
Founder, PropTech Startup
“

Our Monday morning KPI reports used to take the team 6 hours. Now they arrive automatically at 7am with zero manual work. Absolute game changer.

MB
Marco Bianchi
COO, Hospitality Group
“

The client onboarding automation they built turned a 2-day manual process into a 15-minute automated flow. Our clients love the experience and our team loves the time back.

SM
Sarah Mitchell
Managing Partner, Advisory Firm

Ready to talk?

Tell us what you're working on.

Ready to give every shipment
real-time visibility?

Book a free discovery call. We'll show you how quickly we can connect your carriers, automate customer notifications, and eliminate the manual work from your ops team's day.

Book a free call →hello@tergomedia.com
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