Booking Confirmation Flow
Instant multi-channel booking confirmation with upsell sequences and pre-arrival comms.
What needed solving
Guests received slow, generic confirmation emails. No follow-up for upsells or pre-arrival information. Staff were manually sending the same information hundreds of times per week.
The automation flow
Booking confirmed in PMS (Opera, Mews, or equivalent)
Guest profile enriched; upsell eligibility checked; templates personalised
Instant confirmation email + WhatsApp + upsell sequence scheduled
Pre-arrival messages sent at 7 days, 3 days, and day-of automatically
The numbers
You might also need
KPI Dashboard Auto-Report
Automated weekly KPI reports delivered to your inbox — no spreadsheet assembly required.
View details →Client Onboarding Pipeline
Fully automated client onboarding from contract signature to first meeting in 15 minutes.
View details →Guest Review Response AI
AI-generated review responses for every platform — personalised, on-brand, and instant.
View details →Build this for my business
Book a free 30-minute call. We'll scope your automation and tell you exactly what it would cost.