Booking Confirmation Flow
Instant multi-channel booking confirmation with upsell sequences and pre-arrival comms.
What needed
solving
Guests received slow, generic confirmation emails. No follow-up for upsells or pre-arrival information. Staff were manually sending the same information hundreds of times per week.
The automation steps
Booking confirmed in PMS (Opera, Mews, or equivalent)
Guest profile enriched; upsell eligibility checked; templates personalised
Instant confirmation email + WhatsApp + upsell sequence scheduled
Pre-arrival messages sent at 7 days, 3 days, and day-of automatically
How the workflow runs
Each step fires automatically. Click "Simulate run" to see the sequence.
Click "Simulate run" to see the automation sequence step by step.
The numbers
Concrete, measurable outcomes delivered in production.
From brief to production
Discovery & scoping
We map the problem, understand the existing stack, and write a fixed-price proposal. No surprises.
1–3 DAYSBuild & weekly demos
You see working software every week. Feedback is incorporated immediately — not at the end.
2–4 WEEKSTesting & QA
Every integration is stress-tested before go-live. Edge cases handled, fallbacks in place.
3–5 DAYSGo live & handover
Full documentation, team training, monitoring setup, and 30-day post-launch support.
1 WEEKYou might also need
Build this for my business
Book a free 30-minute call. We'll scope your automation and tell you exactly what it would cost.