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Hospitality

Guest Review Response AI

AI-generated review responses for every platform — personalised, on-brand, and instant.

Key result<2h
The problem

What needed solving

Hotel and short-term rental managers were spending 30–60 minutes daily responding to Google, TripAdvisor, and Booking.com reviews. Negative reviews were going unanswered for days.

How it works

The automation flow

Trigger

New review detected on Google, TripAdvisor, Booking.com, or Airbnb

Process

AI analyses sentiment, extracts key points, generates personalised response

Output

Draft response posted or sent for one-click approval within 2 hours

Notify

Negative reviews escalated to manager; sentiment trends reported weekly

GPT-4on8nGoogle My Business APIBooking.com APISlack
Results

The numbers

<2h
Response time
100%
Review coverage
+0.4★
Rating improvement
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Build this for my business

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Layla
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07:36 PM