Support Ticket Triage AI
AI ticket classification, routing, and response drafting — first response in 30 seconds.
What needed solving
Support teams were manually reading, categorising, and routing every ticket, then drafting first responses from scratch. High-priority bugs were buried under billing questions.
The automation flow
New support ticket created via email, Intercom, or Zendesk
AI classifies type, severity, and product area; checks knowledge base
Auto-draft response sent for urgent/simple tickets; complex tickets routed with context
P1 bugs escalated to engineering Slack immediately with full context
The numbers
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View details →Build this for my business
Book a free 30-minute call. We'll scope your automation and tell you exactly what it would cost.