E-commerce Returns Automation
Self-service return initiation, label generation, and refund processing — no agent needed.
What needed
solving
Customer service teams were handling return requests manually — approving eligibility, generating labels, triggering refunds, and updating inventory. Each return took 12+ minutes of staff time.
The automation steps
Customer initiates return via self-service portal or email
Eligibility checked against order data and return policy automatically
Return label generated and emailed; Shopify refund triggered on receipt
Warehouse alerted for incoming return; inventory updated on confirmation
How the workflow runs
Each step fires automatically. Click "Simulate run" to see the sequence.
Click "Simulate run" to see the automation sequence step by step.
The numbers
Concrete, measurable outcomes delivered in production.
From brief to production
Discovery & scoping
We map the problem, understand the existing stack, and write a fixed-price proposal. No surprises.
1–3 DAYSBuild & weekly demos
You see working software every week. Feedback is incorporated immediately — not at the end.
2–4 WEEKSTesting & QA
Every integration is stress-tested before go-live. Edge cases handled, fallbacks in place.
3–5 DAYSGo live & handover
Full documentation, team training, monitoring setup, and 30-day post-launch support.
1 WEEKYou might also need
Build this for my business
Book a free 30-minute call. We'll scope your automation and tell you exactly what it would cost.