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Make.com
Professional Services

SaaS Trial Conversion Flow

Behaviour-triggered onboarding sequences that convert free trial users to paid customers.

Key result+38%
+38%
Trial conversion
-40%
Churn in trial
100%
Segmented comms
The problem

What needed
solving

SaaS companies were sending the same onboarding email to every trial user regardless of their in-app behaviour. Users who never reached the "aha moment" churned without any targeted intervention.

How it works

The automation steps

Trigger

User behaviour event fired from product analytics (Mixpanel/Segment)

Process

Engagement score calculated; risk segment assigned; personalised sequence selected

Output

Targeted email sequence deployed; at-risk users receive direct sales outreach

Notify

Sales team alerted for high-intent users; weekly conversion report generated

Make.comMixpanelCustomer.ioHubSpotSlack
Automation architecture

How the workflow runs

Each step fires automatically. Click "Simulate run" to see the sequence.

trigger
Mixpanel
Behaviour event
process
Make.com
Segment + score
output
Customer.io
Targeted sequence
output
HubSpot
High-intent task
result
+38%
Trial conversion

Click "Simulate run" to see the automation sequence step by step.

Results

The numbers

Concrete, measurable outcomes delivered in production.

+38%
Trial conversion
-40%
Churn in trial
100%
Segmented comms
How we work

From brief to production

01

Discovery & scoping

We map the problem, understand the existing stack, and write a fixed-price proposal. No surprises.

1–3 DAYS
02

Build & weekly demos

You see working software every week. Feedback is incorporated immediately — not at the end.

2–4 WEEKS
03

Testing & QA

Every integration is stress-tested before go-live. Edge cases handled, fallbacks in place.

3–5 DAYS
04

Go live & handover

Full documentation, team training, monitoring setup, and 30-day post-launch support.

1 WEEK
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