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Make.com
Healthcare

Patient Intake Automation

Digital patient intake: forms, consent, insurance verification — before they walk in the door.

Key result45min→8min
8min
Intake time
0
Manual re-entry
98%
Form completion
The problem

What needed
solving

Clinics were wasting 45 minutes per new patient on paper forms, manual insurance checks, and re-entering data into the EMR. Front desk staff were overwhelmed and error rates were high.

How it works

The automation steps

Trigger

Appointment confirmed in scheduling system

Process

Intake form sent via SMS; insurance verified via API; data mapped to EMR fields

Output

Patient record created; insurance pre-auth flag raised if needed

Notify

Clinician receives brief pre-appointment summary; admin alerted to any issues

Make.comTypeformEpic EMR APITwilioStripe
Automation architecture

How the workflow runs

Each step fires automatically. Click "Simulate run" to see the sequence.

trigger
Scheduling System
Appointment confirmed
process
Make.com
Insurance verify
output
Typeform SMS
Intake collected
output
Epic EMR
Record created
result
8min
vs 45min manual

Click "Simulate run" to see the automation sequence step by step.

Results

The numbers

Concrete, measurable outcomes delivered in production.

8min
Intake time
0
Manual re-entry
98%
Form completion
How we work

From brief to production

01

Discovery & scoping

We map the problem, understand the existing stack, and write a fixed-price proposal. No surprises.

1–3 DAYS
02

Build & weekly demos

You see working software every week. Feedback is incorporated immediately — not at the end.

2–4 WEEKS
03

Testing & QA

Every integration is stress-tested before go-live. Edge cases handled, fallbacks in place.

3–5 DAYS
04

Go live & handover

Full documentation, team training, monitoring setup, and 30-day post-launch support.

1 WEEK
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