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Zapier
E-commerce

Post-Purchase Review Request

Timed review request emails sent after confirmed delivery — grow your rating automatically.

Key result+4.1★
+4.1★
Avg rating
+220%
Review volume
0
Manual outreach
The problem

What needed
solving

E-commerce stores were getting far fewer reviews than competitors because they relied on customers to leave reviews voluntarily. Only negative experiences drove spontaneous reviews.

How it works

The automation steps

Trigger

Shipment marked delivered by carrier integration

Process

Wait 48 hours; check for returns or complaints before sending

Output

Personalised review request email sent with product-specific links

Notify

Review submitted event logged to analytics; low ratings flagged for follow-up

ZapierShopifyKlaviyoTrustpilot APIGoogle Sheets
Automation architecture

How the workflow runs

Each step fires automatically. Click "Simulate run" to see the sequence.

trigger
Carrier API
Delivered
process
Zapier
Wait 48h
process
Return Check
No complaint
output
Klaviyo
Review request
result
+220%
Review volume

Click "Simulate run" to see the automation sequence step by step.

Results

The numbers

Concrete, measurable outcomes delivered in production.

+4.1★
Avg rating
+220%
Review volume
0
Manual outreach
How we work

From brief to production

01

Discovery & scoping

We map the problem, understand the existing stack, and write a fixed-price proposal. No surprises.

1–3 DAYS
02

Build & weekly demos

You see working software every week. Feedback is incorporated immediately — not at the end.

2–4 WEEKS
03

Testing & QA

Every integration is stress-tested before go-live. Edge cases handled, fallbacks in place.

3–5 DAYS
04

Go live & handover

Full documentation, team training, monitoring setup, and 30-day post-launch support.

1 WEEK
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