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Zapier
Healthcare

Appointment Reminder System

Automated multi-channel appointment reminders that slash no-shows and fill cancellations.

Key result-35%
-35%
No-show rate
3 channels
Multi-touch
+$18K
Monthly recovery
The problem

What needed
solving

Healthcare providers and clinics had 25–40% no-show rates because reminder calls were manual and inconsistent. Cancelled slots went unfilled for hours, losing revenue.

How it works

The automation steps

Trigger

New appointment booked or reminder window opens (72h, 24h, 2h)

Process

Patient preferred contact method checked; message personalised with appointment details

Output

SMS, email, and/or WhatsApp reminder sent; confirmation link included

Notify

Cancellations trigger waitlist fill automatically; clinic receives daily schedule

ZapierAcuity SchedulingTwilioMailchimpGoogle Sheets
Automation architecture

How the workflow runs

Each step fires automatically. Click "Simulate run" to see the sequence.

trigger
Acuity
72h before appt
process
Zapier
Channel selection
output
SMS + Email
Reminder sent
output
Waitlist Fill
Cancel → fill
result
-35%
No-show rate

Click "Simulate run" to see the automation sequence step by step.

Results

The numbers

Concrete, measurable outcomes delivered in production.

-35%
No-show rate
3 channels
Multi-touch
+$18K
Monthly recovery
How we work

From brief to production

01

Discovery & scoping

We map the problem, understand the existing stack, and write a fixed-price proposal. No surprises.

1–3 DAYS
02

Build & weekly demos

You see working software every week. Feedback is incorporated immediately — not at the end.

2–4 WEEKS
03

Testing & QA

Every integration is stress-tested before go-live. Edge cases handled, fallbacks in place.

3–5 DAYS
04

Go live & handover

Full documentation, team training, monitoring setup, and 30-day post-launch support.

1 WEEK
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